In a troubling turn of events for Delta Air Lines and United Airlines, both airlines are now facing lawsuits from passengers who allege that they were charged extra for 'window seats' that ultimately lacked the promised views. The lawsuits, filed by a law firm on behalf of affected travelers, claim to represent over a million customers from each airline who were misled during their booking process.
Passengers assert that Delta and United did not disclose the existence of windowless seats—often attributed to design factors such as the placement of ventilation ducts and wiring—before charging premiums for these seats. The complaints emphasize that consumers choose window seats for various reasons, including a desire for a view, alleviating fear of flying, or managing motion sickness.
According to court documents seen by the BBC, both airlines misleadingly label every seat along the aircraft sides as "window seats", even when these seats are not adjacent to an actual window. In doing so, they ostensibly capitalize on the higher fees often associated with this type of seating.
The lawsuits aim to recover extra fees charged, and the legal teams for the plaintiffs describe the marketing strategy as "deceptive" and "unlawful". They contrast this practice with other airlines like American Airlines and Alaska Airlines, which have a more transparent booking process that clearly indicates the absence of windows in certain seats.
As the matter remains unresolved, both Delta and United have withheld public comments while the airlines navigate legal proceedings.
Passengers assert that Delta and United did not disclose the existence of windowless seats—often attributed to design factors such as the placement of ventilation ducts and wiring—before charging premiums for these seats. The complaints emphasize that consumers choose window seats for various reasons, including a desire for a view, alleviating fear of flying, or managing motion sickness.
According to court documents seen by the BBC, both airlines misleadingly label every seat along the aircraft sides as "window seats", even when these seats are not adjacent to an actual window. In doing so, they ostensibly capitalize on the higher fees often associated with this type of seating.
The lawsuits aim to recover extra fees charged, and the legal teams for the plaintiffs describe the marketing strategy as "deceptive" and "unlawful". They contrast this practice with other airlines like American Airlines and Alaska Airlines, which have a more transparent booking process that clearly indicates the absence of windows in certain seats.
As the matter remains unresolved, both Delta and United have withheld public comments while the airlines navigate legal proceedings.
