Air Canada flight attendants made headlines last week when they walked off the job, raising the rallying cry of "Unpaid work won't fly." This strike, which occurred during the busy summer travel season, aimed to turn the spotlight on the longstanding practice in North America where cabin crew are not compensated for ground work prior to flights. Unlike their European counterparts, who receive monthly salaries, North American flight attendants have traditionally been paid only for in-flight hours.

Following the strike, Air Canada and the Canadian Union for Public Employees (CUPE) reached a tentative agreement. Although details of the contract have not yet been fully disclosed, sources indicate it includes a wage increase over several years along with partial payment for boarding duties—a noteworthy first in the industry.

While many Canadians supported the striking flight attendants, as indicated by a union-commissioned poll, many cabin crew members expressed dissatisfaction with the proposed deal. Reports suggest that a vote on the agreement may not garner enough support to pass, raising questions about its future.

The concept of unpaid work is not unique to Air Canada; it is prevalent among flight attendants at other Canadian airlines such as Air Transat and WestJet, as well as United Airlines in the U.S., although ongoing contract negotiations may change this. Experts believe that Air Canada’s agreement could influence a broader shift in labor practices across North America.

In recent years, industry attitudes towards ground pay have begun to shift, particularly after the Covid-19 pandemic demanded new levels of complexity in boarding procedures. In 2022, Delta Airlines became the first North American airline to compensate flight attendants for ground duties and was quickly followed by American and Alaska Airlines.

Amid these evolving standards, Air Canada’s chief operations officer announced that the airline's cabin crew would now receive "industry leading compensation." However, some flight attendants remain uneasy about the implications of the agreement on entry-level wages and potential future disputes over ground pay.

As Air Canada establishes a new precedent, the upcoming contract negotiations for Air Transat and WestJet may soon further challenge the status quo. The union's successful action has been interpreted as a turning point for labor rights in Canada, demonstrating the impact of public support on corporate decision-making amid changing societal views on unpaid labor.