Haidilao Offers Compensation After Shocking Hotpot Incident

Tue Oct 21 2025 08:47:40 GMT+0300 (Eastern European Summer Time)

Chinese hotpot chain Haidilao compensates diners after teenagers urinate in soup, sparking outrage.

Haidilao, the renowned hotpot chain, has pledged to fully refund over 4,000 customers affected by a disturbing incident in Shanghai where two drunk teenagers urinated into a hotpot broth. Despite the incident reportedly occurring in February, the management claims they were unaware until videos surfaced on social media a few days later.

In a response to the scandal, Haidilao issued an apology to patrons who dined at the Shanghai branch from February 24 to March 8, announcing they would be refunded and offered further compensation amounting to ten times their bill. The two 17-year-olds involved were arrested shortly after the act, although it's confirmed that no diners consumed the contaminated broth.

Haidilao has since removed all kitchen equipment and protocols are now in place to ensure cleanliness and safety for future diners. The company stated that they understand that financial reparations may not ease customers’ distress and emphasized their commitment to accountability. Known for its exceptional service, Haidilao has grown rapidly, operating over 1,000 locations worldwide, offering patrons a unique dining experience with amenities like complimentary manicures and candy for children.