According to sources familiar with the situation, Chelsea communicated to those interviewed that the investigation revealed issues within the workplace, yet the club did not admit to any wrongdoing. Instead, they focused on future changes aimed at safeguarding employees. A letter from the club acknowledged the lasting impact of Bignell's absence and vowed to create an environment where staff feel secure in voicing concerns.

Despite witness requests for transparency regarding the inquiry's outcomes, Chelsea cited confidentiality as the reason for withholding the details. A representative for the club remarked that the investigation process was thorough, and confidentiality was necessary to protect participant identities. This lack of openness has raised frustrations among employees who seek acknowledgment and understanding of the workplace issues.